Frequently Asked Questions


We currently have a showroom in Auckland, New Zealand, if you’d like to visit us and try a pod out for yourself, just give us a call or drop us a message and we’ll schedule a time with you.

We supply a 1.8 metre power cord that plugs into any NZ standard wall power outlet. This will power the LED lights, ventilation fans, power and USB sockets.

Haven pods reduce sound inside the pod by about 30 decibels. What that means is our pods are designed to create a perfect private environment for phone and video conference calls. Conversations inside the pod remain confidential, as individuals outside the pod are unable to hear, while occupants inside the booth experience minimal ambient noise from their surroundings.

Absolutely, your comfort is our top priority. Whether you’re engaged in a brief 5-minute call or an extended hour-long weekly sales video call, Haven Pods are crafted to provide a cool and comfortable experience. The low-noise, specially designed Smart Sensor Ventilation System refreshes the air every 3 minutes during occupancy, and when unoccupied the system actively runs for 15 minutes every half an hour to uphold the level of freshness.

Yes, the Haven pod range is portable. Each model comes with concealed wheels, making it effortless to relocate the Solo and Focus pods on the same floor. For larger pods like Team and Studio, relocation is feasible with adequate manpower. However, if you are planning to move the larger Team and Studio pods a considerable distance or any pods between floors or to a new location, we recommend disassembling and then reassembling them at the new location for optimal ease.

Most materials used in the manufacturing of Haven pods are wood and metal. The interior surface consists of acoustic felt. These materials are recyclable natural materials.

Every Solo, Solo+, Focus and Team+ pod is equipped with a built-in table, while the Team+ also features integrated upholstered couches. For the Haven Team and Studio models, we’ve maintained them as blank canvases and optional furniture for these rooms can be provided as an additional extra.

Yes, all size pods can have a wall mounted screen(s) up to 20kg weight limit. Screen wall mount and screen are not included with your Haven Pod.

You can find full dimensions for all our pods on the pod pages of this website.

Yes, but bear in mind our stocked Haven pod’s are manufactured with hinges to the right hand side, opening from left to right. If you require the door to hang on left hand hinges, please contact us.

Yes, Haven pods come standard with a motion sensor, the LED light and Smart fan will automatically turn on when you enter the pod.

No, not currently in our standard range but if you have any special requirements, please contact us.

The length of the power cable 1.8 meters.

No not currently in our standard range but if you have any special requirements, please contact us.

Yes, there are several customisation options. There is a variety of exterior colour options to choose from. You can specify the interior felt colour and upholstery colours. Please note lead times will vary depending on stock of the items.

Yes, the pod is equipped with a USB Type B and Type C port for charging your phone, along with two 10A 250V AC power outlets for plugging in your laptop. It’s important to note that the total power consumption of electrical appliances in the pod should not exceed 1600W.

Delivery & Assembly

The assembly of Haven pods can take between 1 and 3 hours, depending on the size. Certain components can be quite heavy, and for this reason, we recommend utilising our installation service.

For in-stocked pods, delivery typically occurs within 3-5 days. Installation date is also organised with you to suit your requirements. If you’re ordering a non-stocked or customised pod, ETAs may vary, so please feel free to contact us for lead times if you have any uncertainties.

Haven pods are amazingly easy to assemble when you have the right know how, so we recommend our full installation service, where we will deliver and assemble your Haven pods on site. Additional charges apply for delivery and assembly.


Haven pods come with a 5-year structural, and a 1-year electrical warranty which covers all manufacturing defects. The cost of making all such repairs is covered by the warranty. Our pods are built to last, however, should your pod require any repairs, please contact us and we’ll schedule the repair as quickly as we can.

We offer a 5-year structural, and a 1-year electrical warranty. Manufacturing defects are fully covered. There are exclusions for pods that have been stored, used, or assembled incorrectly. Also misuse user-inflicted damage, liquid damage, mould, or infestation. View full warranty details here.

Every workplace needs quiet space

Don’t ‘pod’crastinate, send us your details and we will point you in the right direction with one of our pod resellers.